SUIT OF LIGHTS Customer Service – Suit of Lights

Customer Service

Thanks for shopping at Suit of Lights.
Items are handpicked, inspected, cleaned, and carefully described with sizing, quality, composition, and imagery to ensure it is best represented. Kindly review your measurements with care before making your purchase.
Please keep in mind that although each item is thoroughly checked, there may be slight imperfections due to age, previous wear, or hand craftsmanship. Items are pre-worn unless otherwise noted. We are dedicated to making sure that every garment is properly cleaned before purchase. 
If you have any questions about sizing or general inquiries about our assortment, please e-mail us at info@suit-of-lights.com with your questions.
We accept cancellations before your order has shipped. 

Shipping

Please allow 1-3 business days for processing. We ship from Amsterdam, NL using Eco-Packaging and tracking. 
Our orders are carefully packed with recyclable paper. We partner with WasteBased to ship orders in home compostable mailers. The compost mailers are made from corn starch and a mix of 2 bioplastics (PLA and PBAT). Learn more at: https://wastebased.co/ecopackaging

Amsterdam Delivery (3-5 Business Days)

We offer free Hand Delivery within the Amsterdam Central Area to reduce our Carbon Footprint & Waste. We will email you to coordinate a time for drop off.

Europe Shipping (3-5 Business Days) Free

Rest of World Shipping (6-12 Days) €20

We are not responsible for items post shipment. Customer pays any customs fees.  

 You have 14 days from receipt to contact us for a return or exchange of your item. To be eligible for a return, your item must be unworn/unused and in the same condition you received it. Your item must be packed in its original packaging, sent with a tracking code. Item must be returned within 21 days of receipt. Buyer is responsible for shipping costs. 
Once we receive your item, we will inspect it and notify you on the status of your refund. If your return is approved we will initiate a refund to your original method of payment. You will receive your return credit within 10 business days, depending on your card issuer’s policy.
 
 KVK #  77376625 / BTW # / VAT #  NL003187584B52